Support Operations Center Technician

2 months ago


Seattle, Washington, United States ScaleMatrix Full time

Job Overview

ScaleMatrix, a leading provider of world-class colocation and cloud services, is seeking a motivated individual to join its Support Operations Center team. As a Tier-1 Support Technician, you will play a critical role in delivering exceptional client service and support.

Key Responsibilities

  • Provide technical support for network systems, data center operations, and client services.
  • Act as a liaison between internal and external clients, ensuring timely and effective communication.
  • Assist in provisioning environmental, networking, security, and computer systems to meet client needs.
  • Respond to client support inquiries in a professional and informative manner.
  • Continuously learn and develop technical skills to add value to the SOC and ScaleMatrix.
  • Collaborate with team members to coordinate efforts and support clients.
  • Monitor and report any issues with critical systems.
  • Communicate with other departments to execute change management policies and procedures.

Requirements

  • Ability to learn through research, technical certification, and on-the-job training.
  • Strong written and oral communication skills.
  • Working knowledge of Windows and Linux-based operating systems.
  • Basic network switching and routing concepts.
  • Strong trouble-shooting skills.
  • Ability to lift up to 50 lbs.

Education / Competencies

  • High School Diploma / GED.
  • Certifications in the IT field are a plus.

How to Apply

To apply for this position, please send your resume to [insert email] with Tier-1 Support Technician as the subject line.



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