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Customer Support Specialist
2 months ago
Company Overview:
360 IT Professionals is a leading Software Development Company located in Fremont, California, providing comprehensive technology services including Mobile development, Web development, Cloud computing, and IT staffing solutions.
We integrate advanced Information Technology skills across all our services to meet the diverse needs of our global clientele, delivering innovative and effective IT solutions.
Role Overview:
As a Client Service Representative, you will be responsible for managing customer service inquiries and ensuring client satisfaction with our operations. Your role will involve:
- Handling customer service calls and following up on client requests.
- Assessing client satisfaction with our services and performance.
- Assisting Sales representatives in identifying, educating, and securing new business opportunities.
- Supporting the billing department in the collection of payments from clients.
- Keeping management informed about trends and changes in your area of responsibility.
- Participating in departmental quality assurance initiatives.
- Performing additional job-related tasks as assigned.
Qualifications:
Licensure/Certification:
Must possess a valid driver's license without restrictions.
Experience:
We seek candidates with exceptional communication and customer service abilities, proficient keyboard and computer skills, and accurate data entry capabilities. The ideal candidate should thrive in a fast-paced environment, have a basic understanding of medical terminology, and demonstrate strong multitasking skills. A minimum of 6 months of experience in a Specimen Processing department is required for consideration.
Join us at 360 IT Professionals to contribute to our mission of delivering high-performance IT solutions tailored to our clients' unique needs.
