Patient Access Representative
1 week ago
As a Patient Access Representative at Jefferson Health, you will play a vital role in ensuring the smooth registration process for our patients. You will be responsible for greeting patients and visitors, identifying and responding to their needs, and communicating all urgencies to the clinical staff. Your attention to detail and excellent communication skills will be essential in accurately identifying and banding each patient during pre-registration. You will also be responsible for obtaining and/or verifying patient demographic, contact information, insurance, and eligibility information, as well as primary physician information during the bedside registration process. Your ability to work closely with clinical staff, interpreters, and other ancillary areas will be crucial in responding to the needs of our patients. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
• Provide exceptional customer service to patients and visitors, responding to their needs and communicating all urgencies to the clinical staff
• Accurately identify and band each patient during pre-registration
• Obtain and/or verify patient demographic, contact information, insurance, and eligibility information, as well as primary physician information during the bedside registration process
• Work closely with clinical staff, interpreters, and other ancillary areas to respond to the needs of patients
• Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance, and deductibles
• Maintain confidentiality and handle sensitive information with discretion
• Continuously update and document patient information in the registration record
• Adhere to corporate and compliance guidelines
• Maintain qualitative and quantitative individual and team performance targets
Requirements
• High school degree or GED
• Associate degree preferred
• Previous customer service experience, preferably in a healthcare setting
• Patient registration experience, preferably in a healthcare setting
• Proficient in the use of computers and typing 35 wpm
• Knowledge of medical terminology and medical terminology used by insurance and managed care health plans
• Bilingual skills a plus
• Knowledge of EPIC system
Working at Jefferson Health
Jefferson Health is a nationally ranked healthcare system that is committed to providing exceptional patient care and delivering innovative healthcare solutions. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values diversity, inclusion, and teamwork. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.
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