Patient Access Representative

1 month ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Jefferson Health. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and timely registration and billing processes, and maintaining confidentiality and integrity of patient information.

Key Responsibilities
  • Provide excellent customer service to patients and families, responding to their needs and concerns in a professional and courteous manner.
  • Accurately and efficiently register patients, obtain necessary demographic and insurance information, and verify eligibility for services.
  • Process payments and handle billing inquiries in a timely and accurate manner.
  • Maintain confidentiality and integrity of patient information, adhering to HIPAA guidelines and regulations.
  • Collaborate with clinical staff and other departments to ensure seamless patient flow and efficient registration processes.
  • Stay up-to-date with changing policies, procedures, and regulations, and implement changes as necessary.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • Previous customer service experience, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse populations.
  • Strong attention to detail and organizational skills, with ability to multitask and prioritize tasks.
  • Proficient in computer software and systems, including electronic medical records and billing systems.
Working Conditions

This is a full-time position, working a variety of shifts, including evenings and weekends. The ideal candidate will be flexible and able to adapt to changing priorities and deadlines.

Jefferson Health is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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