IT Support Specialist
2 days ago
We are seeking a highly skilled and detail-oriented IT Help Desk Analyst to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees and stakeholders.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and in-person interactions.
- Resolve technical issues and escalate complex problems to senior support teams as needed.
- Assist customers in troubleshooting and resolving issues with various applications, hardware, and software.
- Document customer interactions and technical issues in our call tracking system.
- Collaborate with internal teams to resolve technical issues and improve overall IT services.
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Minimum of 1 year of customer service experience or demonstrated ability.
- At least 2 years of experience providing technical support and understanding of IT systems, PC applications, and telecommunications.
- Proficient in using computers and call-tracking tools.
- Excellent communication and problem-solving skills.
This is a full-time position that requires working in a fast-paced, dynamic environment. The successful candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and technical excellence.
Trinity Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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