IT Support Specialist

6 days ago


Livonia, Michigan, United States Felician Sisters of North America Full time
Job Title: Information Technology Help Desk Supervisor

We are seeking a highly skilled and experienced IT Help Desk Supervisor to join our team at the Felician Sisters of North America. As a key member of our IT department, you will be responsible for supervising and managing the remote help desk team, ensuring timely and effective resolution of technical issues across the province.

Key Responsibilities:
  • Supervise and manage the remote help desk team, ensuring timely and effective resolution of technical issues.
  • Provide first and second-level support requests, investigate and troubleshoot issues, and communicate with users.
  • Generate weekly reports using data from ticket completion and periodic feedback from all end users on help desk staff.
  • Administer staff training on procedures and policies.
  • Manage and actively work on processing incoming calls to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues.
  • Supervise IT Support Staff at various locations, providing training, direction, support, and leadership, and ensuring cohesive IT support across the province.
Requirements:
  • Bachelor's degree in engineering, computer science, or related field, or equivalent experience.
  • Minimum of five (5) years IT Support experience.
  • Prior knowledge and experience with WIFI networks, LAN networks, Office 365, and Microsoft Server 2016.
  • Minimum (3) years of Supervisory experience preferred.
  • Previous experience working for nonprofit or healthcare environment preferred.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.
  • Flexible work arrangements and remote work options.


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