IT Desktop Support Specialist

2 weeks ago


Livonia, Michigan, United States Roush Enterprises Full time
IT Desktop Technician I Job Description

We're seeking a skilled IT Desktop Technician I to join our team at Roush Enterprises. As a key member of our IT department, you'll provide top-notch technical support to our employees and customers.

Key Responsibilities:
  • Provide Level 1 and Level 2 technical support via phone, email, and in-person
  • Install and configure new hardware and software
  • Troubleshoot and resolve technical issues with computers, printers, and other equipment
  • Collaborate with our IT team to resolve complex technical issues
  • Document and track technical issues using our log tracking system
Requirements:
  • Associate degree or equivalent college coursework in a related field
  • Minimum 1 year of experience in desktop support in a Windows environment
  • U.S. citizenship allowing for ITAR compliance
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
  • 3 years of experience in desktop support in a Windows environment
  • Computer Support Certification (e.g. CompTIA A+)
  • Knowledge of network devices and Active Directory

We offer a competitive salary and benefits package, including medical, dental, vision, life insurance, and 401K. If you're passionate about providing innovative solutions to complex technical challenges, we encourage you to apply.



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