Global Technical Support Manager
5 days ago
Questar is seeking a highly motivated Global Technical Support Manager to join our Technical Support Team. As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.
Key Responsibilities:- Diagnose and resolve technical issues related to our software and hardware products.
- Provide expert guidance and support to customers via various channels.
- Analyze and troubleshoot complex technical problems related to our software and hardware products.
- Maintain up-to-date knowledge of our software and hardware products, features, updates, and best practices.
- Build and maintain the center knowledge and write training materials.
- Properly escalate and analyze unresolved issues to internal teams.
- Develop and maintain strong relationships with customers and partners.
- Minimum of 3 years' experience as a Technical Support Engineer in a global environment.
- Bachelor's degree in a related field or equivalent work experience.
- Experience working in a software and hardware company.
- Fluent English and Spanish.
- Experience in working in the Automotive/Fleet management industry is a big advantage.
- Working in a successful leading company in the growing automotive industry.
- A dynamic, energetic, and supportive work environment.
- Cutting-edge technologies.
- Being exposed to and working with a variety of interfaces and customers.
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Project Manager
1 week ago
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IT Support Supervisor
1 week ago
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