Global Technical Support Manager

5 days ago


Livonia, Michigan, United States Questar Full time
Job Title: Global Technical Support Manager

Questar is seeking a highly motivated Global Technical Support Manager to join our Technical Support Team. As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.

Key Responsibilities:
  • Diagnose and resolve technical issues related to our software and hardware products.
  • Provide expert guidance and support to customers via various channels.
  • Analyze and troubleshoot complex technical problems related to our software and hardware products.
  • Maintain up-to-date knowledge of our software and hardware products, features, updates, and best practices.
  • Build and maintain the center knowledge and write training materials.
  • Properly escalate and analyze unresolved issues to internal teams.
  • Develop and maintain strong relationships with customers and partners.
Requirements:
  • Minimum of 3 years' experience as a Technical Support Engineer in a global environment.
  • Bachelor's degree in a related field or equivalent work experience.
  • Experience working in a software and hardware company.
  • Fluent English and Spanish.
  • Experience in working in the Automotive/Fleet management industry is a big advantage.
What You'll Enjoy:
  • Working in a successful leading company in the growing automotive industry.
  • A dynamic, energetic, and supportive work environment.
  • Cutting-edge technologies.
  • Being exposed to and working with a variety of interfaces and customers.


  • Livonia, Michigan, United States WorkForce Software Full time

    Job OverviewSalary: $65,000 USD Annually to $125,000 USD Annually Plus BonusAbout WorkForce SoftwareWorkForce Software stands as the premier global provider of workforce management solutions, seamlessly integrating employee experience capabilities. Our WorkForce Suite is designed to adapt to the distinct needs of each organization, regardless of the...


  • Livonia, Michigan, United States Trane Technologies Full time

    About Trane TechnologiesTrane Technologies is a global leader in innovative climate solutions, dedicated to creating comfortable, sustainable, and efficient environments for buildings, homes, and transportation. Our mission is to put the planet first and make a better future possible.Job DescriptionWe are seeking a highly motivated and detail-oriented...


  • Livonia, Michigan, United States WorkForce Software Full time

    Job OverviewSalary: $65,000 USD Annually to $125,000 USD Annually Plus BonusAbout WorkForce SoftwareWorkForce Software stands as the premier global provider of workforce management solutions, seamlessly integrating employee experience capabilities. Our WorkForce Suite is designed to adapt to the distinct needs of each organization, regardless of their unique...


  • Livonia, Michigan, United States 3M Full time

    Job Description:Collaborate with Innovative 3Mers Around the WorldAt 3M, we're committed to creating a workplace where everyone can thrive. As a Technical Sales Engineer, you'll have the opportunity to work with a diverse team of talented individuals who share your passion for innovation and customer satisfaction.The Impact You'll Make in this RoleAs a key...


  • Livonia, Michigan, United States Hirose Electric USA Full time

    Job SummaryThis is a challenging and rewarding role for a highly motivated and experienced sales professional to join our team at Hirose Electric USA. As a Technical Sales Engineer, you will be responsible for managing sales activities within the automotive electrical component industry to increase and implement strategic corporate directives.Key...


  • Livonia, Michigan, United States 3M Full time

    Job Description:Collaborate with Innovative 3Mers Around the WorldAt 3M, we're committed to helping our employees grow and succeed in their careers. As a Technical Sales Engineer, you'll have the opportunity to work with a diverse team of talented professionals who are passionate about innovation and customer satisfaction.The Impact You'll Make in this...


  • Livonia, Michigan, United States PSI Repair Services, Inc. Full time

    Job OverviewWe are looking for a proactive Operations Support Manager to enhance our operational effectiveness. This position is suited for individuals with a robust background in low-volume, intricate electro-mechanical sectors, particularly in the engineering repair domain. The selected candidate will report to the Operations Manager and will be...


  • Livonia, Michigan, United States WorkForce Software Full time

    About the RoleWe are seeking a highly skilled Technical Consultant to join our team at WorkForce Software. As a Technical Consultant, you will play a critical role in delivering our WorkForce Software Suite to customers, ensuring that their unique business challenges are met and exceeded.Your primary responsibility will be to configure our WorkForce Software...


  • Livonia, Michigan, United States Insight Global Full time

    Regional Marketing Manager - Memories Product LineWe are seeking a highly skilled Regional Marketing Manager to drive the Memories Product Line in the Americas, with a focus on NOR FLASH and RAM. This role requires a strong understanding of the semiconductor industry and the ability to develop and execute effective marketing strategies to drive business...


  • Livonia, Michigan, United States WorkForce Software Full time

    Job Title: Associate Technical ConsultantWorkForce Software is seeking a highly skilled Associate Technical Consultant to join our team. As a key member of our technical team, you will be responsible for delivering successful customer projects and providing exceptional support to our clients.Key Responsibilities:Configure WorkForce Terminals according to...


  • Livonia, Michigan, United States Siemens Industry Software Inc. Full time

    Job DescriptionSiemens Industry Software Inc. is seeking a highly skilled Technical Product Manager to join our team. As a Technical Product Manager, you will be responsible for gathering requirements from customers, prioritizing release content, developing business use cases, coordinating with product development and product validation, and taking released...

  • Commodity Manager

    2 weeks ago


    Livonia, Michigan, United States Kyyba Full time

    Job Title: Commodity Manager Job Summary: We are seeking a highly skilled Commodity Manager to join our team at Kyyba. As a Commodity Manager, you will be responsible for leading current production cost reduction and new program sourcing globally for commodities. You will work collaboratively with all stakeholders to seek input, common ground, and trust of...


  • Livonia, Michigan, United States Felician Sisters of North America Full time

    Job Title: Information Technology Help Desk SupervisorAre you passionate about providing exceptional technical support and leadership to a dynamic team? Do you have a strong background in IT and a desire to make a meaningful impact in a nonprofit organization?We are seeking a highly skilled and experienced IT Help Desk Supervisor to join our team at the...

  • Senior Technical Lead

    4 weeks ago


    Livonia, Michigan, United States Roush Full time

    About the RoleRoush is a leading provider of product development solutions to customers in various industries. We are seeking a highly skilled Senior Technical Specialist to join our Advanced Engineering department in Livonia, MI.Key ResponsibilitiesProvide technical oversight to the engineering team, including evaluations of engineering concepts,...

  • Project Manager

    1 week ago


    Livonia, Michigan, United States KPS Global LLC Full time

    About the RoleAristeo is seeking a highly skilled Project Manager to join their team. As a Project Manager, you will oversee construction projects ranging from $500,000 to $50 million, ensuring timely delivery and budget compliance.Key ResponsibilitiesLead all projects and be professional, courteous, respectful, and helpful to everyone at all timesSet...

  • Commodity Manager

    1 week ago


    Livonia, Michigan, United States Kyyba Full time

    Job Description:Essential Duties and Responsibilities:Lead current production cost reduction and new program sourcing globally for commodities.Collaborate with stakeholders to optimize overall impact.Process purchase orders and ensure supplier delivery dates are met.Develop and execute sourcing strategies to leverage global buy and optimize total supplier...

  • Project Manager

    1 week ago


    Livonia, Michigan, United States KPS Global LLC Full time

    Job Title: Project Manager - Heavy IndustrialWe are seeking a highly skilled Project Manager to join our team at Aristeo. As a Project Manager, you will oversee construction projects ranging from $500,000 to $50 million, ensuring timely delivery and budget compliance.Key Responsibilities:Lead all projects and be professional, courteous, respectful, and...


  • Livonia, Michigan, United States FastTek Global Full time

    Service Biller Job DescriptionAs a Service Biller at FastTek Global, you will play a crucial role in ensuring the timely and accurate completion of service financial and operational tasks. This position requires close interaction with the Area Service Manager and assigned Service staff to ensure seamless task execution.Key Responsibilities:Support service...


  • Livonia, Michigan, United States Felician Sisters of North America Full time

    Job Title: Information Technology (IT) Help Desk SupervisorAre you passionate about providing exceptional technical support and leading a team of IT professionals? Do you have a strong background in IT and experience in supervising and managing help desk teams?Job Summary:The Information Technology (IT) Help Desk Supervisor is responsible for supervising and...


  • Livonia, Michigan, United States Veolia Full time

    Job DescriptionCompany OverviewVeolia North America is a leading provider of water, waste, and energy management services. Our company offers a comprehensive range of solutions to commercial, industrial, healthcare, higher education, and municipality customers across North America.Job SummaryWe are seeking a highly skilled Technical Customer Service...