Hotel Guest Service Representative

1 day ago


Secaucus, New Jersey, United States Best Western Plus Full time
Hotel Guest Service Representative Job Description

At Best Western Plus, we're seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team. As the first point of contact for our guests, you'll play a vital role in ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Manage all aspects of guest registration, including check-in and check-out processes
  • Process online and phone reservations, ensuring accurate and timely communication with guests
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and timely manner
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully-furnished to meet guest expectations
  • Upsell additional facilities and services, where appropriate, to enhance the guest experience
  • Maintain accurate records of bookings and payments, ensuring seamless operations

Requirements:

  • Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Proficiency in hotel reservations software, such as Jonas Chorum
  • Understanding of travel planning websites, including Booking and TripAdvisor
  • Excellent communication and organizational skills
  • Degree in hotel management is an asset

About Us:

Best Western Plus is a leading hospitality brand, committed to delivering exceptional guest experiences. If you're passionate about customer service and have a knack for creating memorable stays, we'd love to hear from you.



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