Customer Service Representative

2 weeks ago


Secaucus, New Jersey, United States Swatch Group Full time
About the Role

We are seeking a highly skilled Customer Service Administrator to join our After Sales Service Department. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless experience for our clients.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Research and resolve customer complaints through effective communication and problem-solving skills

• Maintain accurate records and update customer information in our SAP system

• Collaborate with internal teams to resolve issues and improve customer satisfaction

• Perform administrative tasks, including data entry and package preparation

Requirements

• Excellent customer service skills and a strong attention to detail

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Proficiency in SAP and Microsoft Office

• Strong communication and interpersonal skills

What We Offer

• A dynamic and supportive work environment

• Opportunities for professional growth and development

• Competitive compensation and benefits package

Contact

Suzete Truehaft
Human Resources Manager

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