Branch Operations Manager

5 days ago

Wayzata, Minnesota, United States Quality Talent Group Full time
About the Job

We are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key Responsibilities:
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Preferred Qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills

  • Branch Operations Manager

    2 weeks ago

    Wayzata, Minnesota, United States Quality Talent Group Full time

    Job Title: Branch Operations ManagerWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.About the Role:This is a...

  • Branch Operations Manager

    2 weeks ago

    Wayzata, Minnesota, United States Quality Talent Group Full time

    Job Title: Branch Operations ManagerWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.About the Role:This is a...

  • Branch Operations Manager

    3 weeks ago

    Wayzata, Minnesota, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague...

  • Branch Operations Manager

    1 month ago

    Wayzata, Minnesota, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.Key ResponsibilitiesLead and supervise risk and...

  • Assistant Branch Manager

    5 days ago

    Wayzata, Minnesota, United States Anywhere Real Estate Full time

    Assistant Branch Manager Job DescriptionThe Assistant Branch Manager plays a pivotal role in supporting the Branch Manager in driving office growth and leading global luxury initiatives. This position is responsible for selling the Coldwell Banker Value Proposition, coaching agents on increased production, and implementing an office culture that fosters...

  • Banquet Manager: Hotel Operations

    2 weeks ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    Job Title: Banquet ManagerWe are seeking a highly skilled and experienced Banquet Manager to join our team at Sage Hospitality. As a Banquet Manager, you will be responsible for the successful operation of our banquets department, ensuring that all activities are carried out professionally and to standard while maximizing profitability.Key...

  • Banquet Manager: Hotel Operations Expert

    4 weeks ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    Job SummaryThe Banquet Manager is a key member of the hotel team, responsible for the successful operation of the banquets department. This role requires a high level of professionalism, attention to detail, and excellent leadership skills.Key ResponsibilitiesSupervise the daily operations of banquets to ensure compliance with standard operating procedures...

  • Front Desk Operations Manager

    2 hours ago

    Wayzata, Minnesota, United States Sage Hospitality Group, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office staff.Key...

  • Front Desk Operations Manager

    2 days ago

    Wayzata, Minnesota, United States Sage Hospitality Group, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office staff.Key...

  • Client Associate

    4 weeks ago

    Wayzata, Minnesota, United States RBC Full time

    Job SummaryAt RBC Wealth Management, we're seeking a highly skilled Client Associate to join our team. As a key member of our branch, you'll play a vital role in supporting our financial advisors and clients. If you're passionate about delivering exceptional client service and have a strong background in administration and operations, we'd love to hear from...

  • Warehouse Operations Associate

    4 weeks ago

    Wayzata, Minnesota, United States HonorVet Technologies Full time

    **Job Summary:**HonorVet Technologies is seeking a highly skilled and detail-oriented Warehouse Operations Associate to join our team. As a key member of our warehouse team, you will be responsible for ensuring the efficient and accurate processing of orders, receiving, and inventory management.**Key Responsibilities:****Order Fulfillment:**Accurately select...

  • Vice President of Construction Operations

    2 weeks ago

    Wayzata, Minnesota, United States Stonewood LLC Full time

    Job Title: Vice President of Construction OperationsStonewood LLC is seeking an experienced Vice President of Construction Operations to lead our construction management team. As a key member of our executive leadership team, you will be responsible for overseeing the strategic and operational management of our projects, driving sustainable growth, and...

  • Vice President of Construction Operations

    4 weeks ago

    Wayzata, Minnesota, United States Stonewood LLC Full time

    Stonewood Vice President of Construction OperationsStonewood, a renowned custom home builder in the Minneapolis area, is seeking an accomplished Vice President of Construction Operations to oversee the strategic and operational management of our projects. This role is ideal for a seasoned construction professional with a proven track record in managing...

  • Warehouse Operations Specialist

    4 weeks ago

    Wayzata, Minnesota, United States HonorVet Technologies Full time

    Job SummaryHonorVet Technologies is seeking a highly skilled and detail-oriented Warehouse Operations Specialist to join our team. As a key member of our warehouse team, you will be responsible for ensuring the efficient and accurate processing of orders, receiving, and inventory management.Key ResponsibilitiesProcess orders and receive inventory in a timely...

  • Client Associate/Registered Client Associate

    4 weeks ago

    Wayzata, Minnesota, United States RBC Full time

    Job SummaryAt RBC Wealth Management, we're seeking a highly skilled and detail-oriented Client Associate/Registered Client Associate to join our team. As a trusted resource to our clients, advisors, and branch, you'll play a critical role in helping our advisors manage and grow their business.Key ResponsibilitiesBuild and maintain professional relationships...

  • Assistant Department Manager

    2 weeks ago

    Wayzata, Minnesota, United States Anthropologie Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Department Manager to join our team at Anthropologie. As a key member of our store leadership team, you will be responsible for supporting service, selling, and business operations to achieve an engaging and inspiring store environment.Key ResponsibilitiesCustomer Experience: Act as a...

  • Client Associate/Registered Client Associate

    4 weeks ago

    Wayzata, Minnesota, United States RBC Full time

    Job SummaryAt RBC Wealth Management, we're seeking a highly skilled and detail-oriented Client Associate/Registered Client Associate to join our team. As a trusted resource to our clients, advisors, and branch, you'll play a critical role in helping our advisors manage and grow their business.Key ResponsibilitiesBuild and maintain professional relationships...

  • Wealth Management Associate

    2 days ago

    Wayzata, Minnesota, United States Bank of America Full time

    Job DescriptionMerrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Our team of experts helps clients pursue their financial goals through personalized advice and guidance.We are seeking a highly motivated and detail-oriented Registered Wealth...

  • Restaurant Shift Manager

    1 week ago

    Wayzata, Minnesota, United States Noodles & Company Full time

    About Noodles & CompanyNoodles & Company is a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals made with fresh ingredients. We're seeking a skilled Shift Manager to join our team and help us deliver an exceptional dining experience to our guests.Key ResponsibilitiesLead a team of restaurant staff to ensure seamless...

  • Assistant Store Manager

    3 weeks ago

    Wayzata, Minnesota, United States Janie and Jack LLC Full time

    Assistant Store Manager Job DescriptionJanie and Jack is seeking a highly motivated and experienced Assistant Store Manager to join our team. As a champion of the business, you will lead confidently to drive exceptional results and provide an engaging and convenient shopping experience for our customers.Key Responsibilities:Support the General Manager in...