Front Desk Operations Manager

4 weeks ago


Wayzata, Minnesota, United States Sage Hospitality Group, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office staff.

Key Responsibilities
  • Supervise and coordinate the activities of front office staff to ensure efficient and effective operation of the front desk.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence in all aspects of front office operations.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.
  • Monitor and analyze front office performance metrics to identify areas for improvement and implement strategies to enhance guest satisfaction and operational efficiency.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a front office or customer service role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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