Branch Operations Manager

5 days ago

Wayzata, Minnesota, United States Quality Talent Group Full time
Job Title: Branch Operations Manager

We are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.

About the Role:

This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Branch Operations Manager, you will be responsible for:

  • Leading and supervising a team of tellers to ensure timely completion, quality, and compliance in teller functions
  • Providing feedback and presenting ideas for improving customer service and colleague experience
  • Performing operational and customer support tasks
  • Providing excellent customer service and building relationships with customers
  • Managing the schedule and daily operations of the teller line
  • Making decisions and resolving issues related to daily operations of the teller line
  • Leveraging interpretation of applicable regulations, policy, and procedure requirements
  • Supporting customers and employees in resolving or escalating concerns or complaints
  • Collaborating and consulting with branch employees, colleagues, and mid-level managers
  • Interacting directly with customers
  • Coaching, motivating, and developing a diverse team of direct reports to achieve full potential and meet established business objectives
  • Managing allocation of people and financial resources for branch operations
  • Mentoring and guiding talent development of direct reports and assisting in hiring talent
Requirements:

To be successful in this role, you will need:

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of leadership experience
Desired Qualifications:

We are looking for candidates with:

  • Leadership skills, including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
What We Offer:

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.

Please note that this job posting may come down early due to volume of applicants.

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