Bilingual Customer Support Specialist

1 week ago


Nashville, Tennessee, United States Thinkspain Full time

Bilingual Customer Support Specialist - Spanish/Italian

Location: Barcelona province

Job Type: Employee - Permanent

Job Status: Full-time

Salary: Attractive

Work Location: Office/On-site

Language Requirements:

English: Advanced

Spanish: Fluent

Advertiser Note:

This position is advertised on behalf of a client.

Position Overview:

Our client is seeking a dedicated Bilingual Customer Support Specialist to enhance their dynamic team. The role involves providing exceptional support for a leading video streaming service, which has transitioned viewers from traditional television to innovative platforms.

As part of a diverse team based in Lisbon, you will deliver outstanding multi-channel assistance to users of this popular service.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, identifying issues and providing effective solutions.
  • Document interactions and categorize cases for the engineering team to address potential bugs.
  • Offer both general and technical support for customers utilizing our client's premium products.
  • Escalate complex issues following established protocols.

Requirements:

  • A minimum of 12 months experience in customer service, preferably in a contact center environment.
  • Strong verbal and written communication skills in both Spanish and Italian.
  • Proactive mindset with a collaborative spirit.
  • Organizational skills and adaptability to evolving processes.
  • Attention to detail and a commitment to high-quality service.
  • Empathy and emotional intelligence in customer interactions.
  • Willingness to work flexible hours, including evenings and weekends.

What We Offer:

  • A supportive and inspiring work environment.
  • Opportunities for professional growth within a reputable global organization.
  • Clear career progression and development opportunities.
  • Competitive salary and relocation assistance for eligible candidates.

Apply for this Opportunity:

To express your interest in this position, please follow the application process outlined.



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