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Bilingual Customer Support Specialist for Benefits
2 months ago
Bilingual Customer Support Specialist for Benefits
Compensation starts at $16/hr during training and increases to $17/hr upon reaching production levels, along with comprehensive benefits from the first day of employment.
Role Location: This position is primarily onsite.
Language Proficiency: Fluency in both English and Spanish is essential.
Training Schedule: Monday to Friday, 8:00 AM - 5:00 PM CST.
Production Schedule: Shifts may vary from Monday to Sunday, 8:00 AM - 9:00 PM CST, with potential overtime required.
About the Role:
As a key member of the Benefits Customer Support team, you will engage with clients daily, addressing inquiries and providing information on employee benefits. Your responsibilities will include:
- Handling a high volume of incoming calls.
- Listening attentively to customer needs regarding healthcare, retirement, and other employee benefits.
- Navigating multiple systems to assist customers effectively.
Our team thrives on collaboration and support. Your strong communication and customer service skills will contribute to positive experiences for our clients. Reliability and punctuality are crucial to our operational success.
Qualifications:
We seek individuals who are passionate about customer service and possess the following attributes:
- Exceptional written and verbal communication skills in both English and Spanish.
- Ability to pass an internet speed test (minimum download speed of 25 Mbps, upload speed of 5 Mbps, and ping less than 175 ms).
- Capability to connect to a modem/router via an ethernet cable.
- Proficiency in keyboarding and MS Office applications.
- Strong problem-solving abilities.
- Capacity to manage multiple tasks effectively.
- A high school diploma or GED.
- Ability to pass a background check, which may include employment and education verification.
- Must be at least 18 years old.
Employee Benefits:
We prioritize the well-being and professional growth of our team members by offering:
- Health, dental, and vision insurance from day one.
- Retirement savings options.
- Employee discounts.
- Opportunities for career advancement.
- Paid training and time off.
- A positive work environment.
Consideration Process:
To be considered for this position, please complete the following steps:
- Submit your application with basic profile information.
- Answer prescreen questions to confirm you meet the role's minimum requirements.
- If you qualify, a recruiter will contact you to discuss the opportunity.
About Conduent:
Conduent is dedicated to delivering mission-critical services and solutions for Fortune 100 companies and numerous government entities, ensuring exceptional outcomes for our clients and the communities they serve. We value individuality and foster a culture where every team member is recognized and appreciated.
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, religion, national origin, gender identity, sexual orientation, age, disability, or any other characteristic protected by law.
