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Bilingual Customer Support Specialist
2 months ago
Bilingual Customer Support Specialist - Barcelona province
Location: Barcelona province
Employment Type: Permanent Employee
Work Status: Full-time
Compensation: Attractive salary
Work Environment: Office/On-site
Language Proficiency:
- English: Advanced
- Spanish: Fluent
Advertiser Note: This position is being advertised on behalf of a client.
Position Overview:
Our client is seeking a dedicated Customer Support Specialist fluent in either Spanish or Italian to enhance their dynamic team. This role is integral to supporting a leading video streaming service, known for its popularity and innovation in the entertainment sector.
You will be part of a diverse team, delivering exceptional multi-channel support to users. Your responsibilities will include:
- Addressing customer inquiries through various communication channels, including phone, email, and chat.
- Identifying and resolving client issues through effective troubleshooting.
- Documenting interactions and categorizing cases for the engineering team.
Key Requirements:
- A minimum of 12 months of customer service experience, ideally within a contact center environment.
- Strong verbal and written communication skills in Spanish or Italian.
- A proactive approach and ability to work collaboratively within a team.
- Excellent organizational skills and adaptability to evolving processes.
- Attention to detail and a commitment to delivering high-quality service.
- Empathy and emotional intelligence when dealing with customer concerns.
- Willingness to work flexible hours, including evenings and weekends.
Responsibilities:
- Responding to customer inquiries via phone, email, or chat.
- Providing both general and technical support for the client’s products.
- Escalating complex issues as per established protocols.
What We Offer:
- A supportive and motivating work environment.
- Opportunities for professional growth within a reputable global organization.
- Clear career progression and training opportunities.
- Competitive salary and relocation assistance for eligible candidates.
Apply for this Position:
To express your interest in this opportunity, please submit your application.
