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Bilingual Customer Support Specialist
2 months ago
Welcome to FusionSite
We are experiencing significant growth and are seeking a Bilingual (Spanish/English) Customer Service Representative to enhance our customer support team.
Position Overview:
The Customer Service Representative will engage with our clients by processing orders, addressing questions, resolving issues, and promoting products and services to our existing clientele.
Supervisory Duties:
- No supervisory responsibilities.
Key Responsibilities:
- Communicates with customers through various channels including phone, email, online chat, or face-to-face to provide assistance and information regarding our offerings.
- Collects and inputs orders for new or additional products or services, including billing information.
- Utilizes customer interactions to promote additional or enhanced products and services whenever possible.
- Addresses customer inquiries and complaints; escalates issues to the appropriate specialist or team member when necessary.
- Takes appropriate actions to resolve customer issues and concerns effectively.
- Maintains customer accounts and records of interactions, detailing inquiries, complaints, or feedback.
- Performs other related tasks as assigned.
Required Skills and Qualifications:
- Exceptional communication skills, including active listening.
- Customer-focused with the ability to resolve grievances effectively.
- Proficient in computer skills with a willingness to learn new software applications.
Education and Experience Requirements:
- High school diploma or equivalent.
- Experience in customer service and/or telephone sales is required.
- Proficiency in Spanish is mandatory.
Physical Demands:
- Extended periods of sitting at a desk and working on a computer and telephone.
- Ability to lift up to 25 pounds occasionally.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All external applicants must be legally eligible to work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act, or similar laws to apply for employment, please contact our Talent Acquisition Team.
