Shift Team Lead

4 weeks ago

Cambridge, Massachusetts, United States Rensko Holdings Full time

Shift Team Lead

Rensko Holdings is seeking a skilled Shift Team Lead to join our team. As a Shift Team Lead, you will be responsible for supervising team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

  • Lead by example and demonstrate the importance of treating every team member and guest with respect
  • Assist the Restaurant Manager in recruitment and retention strategies
  • React immediately to issues requiring attention during the shift
  • Provide ongoing, specific direction to team members
  • Encourage an exciting and fun work environment while motivating team members to meet goals
  • Train, orientate, and monitor new team members, using PTS and feedback binder
  • Report to Restaurant Owner, General Manager, Manager, and/or Assistant Manager on team member performance (positive or negative)
  • Assist in ensuring optimal team member coverage at all times and work various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

  • Lead by example to demonstrate that the guest is top priority and reinforce positive hospitality behaviors with team members
  • Respond to guests in a friendly manner while maintaining an appropriate sense of urgency
  • Respond to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
  • Assist in the running of company-wide incentive programs

Operations Management

  • Display knowledge of and work in compliance with applicable legislation
  • Comply with and enforce all Tim Hortons operating standards
  • Ensure that all product and packaging is properly merchandised and stocked
  • Be responsible for shift cash procedures
  • Maintain operational efficiency through the use of positioning charts
  • Supervise team members to ensure primary and secondary duties are completed
  • Ensure all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies)
  • Keep current on all new information on Portal or available through Townhall meetings
  • Assist the Restaurant Manager in driving sales and transactions during their shift
  • Complete all required shift documentation (e.g., records waste, mgr. walk thru, pre-rush checklists, etc.)
  • Escalate to management any issues and/or problems

Health & Safety

  • Work in compliance with the occupational health and safety legislation
  • Know, understand, and follow safe work practices and procedures
  • Use or wear personal protective equipment or clothing as required
  • Report all injuries/illness, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner
  • Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone
  • Ensure health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies/products weighing from

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