Customer Experience Manager

1 day ago


Columbus, Ohio, United States Squishable Full time
About the Position

We are seeking an experienced and customer-focused Holiday Sales Lead to join our Squishable team in NYC or Washington DC. As a key member of our holiday sales team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and shaping the voice and character of our store experience.


Responsibilities
  • Understand organizational objectives and make informed decisions in partnership with the Store Manager that align with Company priorities and values.
  • Enforce sales strategies, initiatives, and growth across all categories.
  • Productivity Management: hold self and sales team accountable for personal sales.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Solution-oriented and forward thinking in resolving customer issues; partner with Store Manager and/or District Manager/Regional Manager as appropriate.
Requirements
  • Minimum two years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment.
  • Possession of passion for people, empowerment, inspiration, motivation, teaching, and development of team members.
  • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
  • Ability to receive and provide constructive feedback and recognition to every team member, ensuring an open and transparent culture of high-performance standards.
  • High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
  • Team player who fosters a collaborative and engaged teamwork environment.
  • Flexibility to work a varied schedule including early mornings, nights, overnights, weekends, and holidays as needed.
Salary and Benefits

The compensation package includes a salary range of $15-17 per hour, depending on experience, and a dynamic work environment that celebrates diversity and inclusivity. We are an Equal Opportunity Employer committed to building a team that represents a variety of backgrounds, perspectives, and skillsets.



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