Customer Experience Representative

1 week ago


Columbus, Ohio, United States Mattel Full time
About American Girl

At Mattel, we believe that creativity is our superpower. As a subsidiary of Mattel, American Girl empowers the next generation to explore the wonder of childhood and reach their full potential.

Our Team

We are looking for dynamic individuals who possess exceptional interpersonal skills to join our retail team as Customer Experience Representatives. If you have a passion for delivering outstanding customer service and are excited about working in a fast-paced environment, we encourage you to apply.

Job Summary

The Customer Experience Representative will be responsible for providing prompt, efficient, and exceptional sales assistance to customers within our customer-oriented environment. This role involves assessing and meeting customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.

Key Responsibilities
  • Approach, acknowledge, and assist customers promptly; handle multiple customers effectively.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
  • Share information on store events, promotions, and activities with customers.
  • Promptly and accurately process all point-of-sale transactions.
  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
  • Communicate merchandise and service needs to management on a timely basis.
  • Provide assistance to accomplish team and company goals.
Requirements

To be successful in this role, you should have:

  • A high school degree or equivalent, preferred.
  • Sales experience in the specialty retail or service industry, preferred.
  • Must possess basic computer skills; some experience using a POS System, preferable.
  • Experience working with children, preferred.
  • Must be willing to work a flexible retail schedule, including days, nights, and weekends.
What We Offer

As a Customer Experience Representative at American Girl, you can expect a competitive salary range of $45,000 - $55,000 per year, depending on location and experience. Our benefits package includes opportunities for growth and development, a collaborative work environment, and a comprehensive compensation and benefits program.

Why Join Us?

We value diversity, equity, and inclusion and strive to create an inclusive workplace where everyone feels respected, included, and heard. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.



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