Cannabis Customer Experience Specialist

6 days ago


Columbus, Ohio, United States Trulieve Full time

Overview


We are seeking a skilled Cannabis Customer Experience Specialist to join our team at Trulieve. As a Dispensary Associate, you will be responsible for guiding customers through their cannabis journey, educating them on the benefits and potential side effects of various products.



About the Role


This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and have a strong interest in the cannabis industry. The ideal candidate will have excellent communication skills, be knowledgeable about cannabis products, and possess a warm and empathetic approach when interacting with patients.



Responsibilities



  • Provide exceptional customer service to patients and guests
  • Educate customers on the benefits and potential side effects of various cannabis products
  • Facilitate customer purchases while ensuring compliance with state regulations
  • Work effectively with management and staff to ensure seamless customer experience
  • Perform administrative tasks as needed, such as processing patient orders and handling returns


Requirements



  • High school diploma or equivalent required; prior retail and/or customer service experience preferred
  • Minimum 21 years of age (18 years old in CT, PA, and WV) to apply
  • Prior cash handling experience essential
  • Ability to work independently and as part of a team in a fast-paced environment
  • Excellent communication and interpersonal skills required
  • Familiarity with cannabis products and knowledge of medical conditions a plus


What We Offer



  • A competitive salary of $15.00 per hour, plus tips
  • A comprehensive benefits package, including paid time off and flexible scheduling
  • The opportunity to work in a dynamic and rapidly growing industry
  • Ongoing training and professional development opportunities


Equal Opportunity Employer


Trulieve is an equal opportunity employer and welcomes applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a keen interest in the cannabis industry, we encourage you to apply for this exciting opportunity.



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