Customer Experience Technician

2 days ago


Columbus, Ohio, United States SPECTRUM Full time
About the Opportunity

We are seeking a Customer Experience Technician to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring that all installations and repairs are completed to the highest standards.

Responsibilities
  • Provide exceptional customer service and ensure customer satisfaction
  • Resolve technical issues and troubleshoot problems
  • Work efficiently in the field, using hand tools and navigating various working conditions
  • Complete installations, disconnects, downgrades, and upgrades
  • Complete reconnects and provide technical support
Requirements
  • High School diploma, GED, or equivalent work experience
  • Technical skills: Problem solver with a technical aptitude, computer and software application use
  • Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable
  • Abilities: Interpret analytics from soft tools such as meters and handheld devices, troubleshooting, read, write, and speak English language
  • Valid Driver's license with satisfactory driving record required
Benefits and Compensation
  • Salary range: $55,000 - $75,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for growth and advancement within the company

We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive of all employees. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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