Customer Experience Specialist

2 days ago


Columbus, Ohio, United States CarMax Full time
About the Role

We are seeking a motivated and customer-focused individual to join our sales team as a Sales Consultant.

Job Summary

This is a high-energy sales environment where you will work collaboratively with customers to find their ideal vehicle. As a Sales Consultant, you will use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs.

You will guide customers through every step of the process, from sale or appraisal to test drives and arranging financing applications. Your excellent communication skills and strong customer focus will ensure a smooth transaction for our customers.

Key Responsibilities
  • Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
  • Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications
  • Complete all relevant records and documentation to ensure smooth transactions for our customers
Compensation and Benefits

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. You will also receive paid time off and holidays.

About Us

At CarMax, we are committed to delivering an iconic customer experience. We believe that every customer deserves to buy a car in a way that suits them. Our innovative approach has made us the nation's largest retailer of used cars, with over 200 locations nationwide.

We are recognized for our commitment to training and diversity, and we are one of the FORTUNE 100 Best Companies to Work For. We are an equal opportunity employer and welcome candidates from diverse backgrounds.

Estimated Salary

The estimated annual salary for this role is $45,000 - $60,000, depending on location and experience.



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