Customer Experience Representative

4 days ago


Columbus, Ohio, United States Smashburger Full time

Smashburger Job Description

We are seeking a Customer Experience Representative to join our team at Smashburger. This role is an excellent opportunity for those who enjoy providing exceptional customer service and working in a fast-paced environment.

About the Role

This Customer Experience Representative will be responsible for ensuring that every guest receives Gold Standard service. They will be knowledgeable of all menu items, able to make suggestions and answer questions, process POS transactions accurately, and follow cash handling procedures.

Responsibilities

  • Ensure each guest receives Gold Standard service
  • Be knowledgeable of all menu items and make suggestions and answer questions
  • Process POS transactions and accurately follow cash handling procedures
  • Personalize food delivery to the guest
  • Visit tables after food delivery to ensure guests have everything they need
  • Keep entire restaurant clean at all times

Requirements

To be successful as a Customer Experience Representative, you should have excellent communication skills, be able to work well under pressure, and have a strong attention to detail. You should also be knowledgeable about food and beverages and have basic math skills.

Benefits

As a Customer Experience Representative at Smashburger, you can expect a competitive salary of approximately $12-$15 per hour, depending on location and experience. You will also receive benefits such as paid time off, opportunities for advancement, and a fun and dynamic work environment.



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