Retail Service Consultant

2 weeks ago

Kansas City, Missouri, United States Cox Enterprises Full time

Job Overview

Have you ever walked into a retail environment and experienced exceptional customer service? It’s a wonderful feeling, isn’t it? Imagine being the one who crafts those memorable experiences while having the potential to earn $50,708 annually. Cox Enterprises is in search of a Retail Sales Associate who excels in creating these moments; a person who easily connects with others and drives sales while ensuring customers feel valued. If you are eager to learn and apply your knowledge to enhance customer satisfaction, you are in the right place. Read on to discover more about this role that connects customers with Cox's innovative technology, products, and services. This position requires flexibility to work evenings, weekends, and holidays. You will report to your Store Manager and take direction from the Assistant Store Manager and other team members. Key Responsibilities Articulate and showcase product features while providing tailored recommendations based on customer preferences. Achieve or surpass objectives related to customer satisfaction, sales, and retention. Assist in the opening and closing procedures of our retail locations. Accurately manage cash transactions. Participate in workshops, special events, and product demonstrations. Collaborate with fellow sales associates as needed. Continuously enhance your understanding of current Cox products and competitor offerings through regular training sessions. May be required to work at different locations within the same area. What We Offer

We have some exciting benefits that we hope you will appreciate:

  • As part of a customer loyalty-focused team, you can expect a variable targeted total compensation of $50,708 ($24.38/hr.), with top performers (the top 10%) earning an average annual compensation exceeding $65,304 ($31.40/hr.). This compensation may vary based on factors such as location, experience level, and successful completion of sales targets. The compensation package includes a full-time hourly base rate of $17/hr. along with monthly targeted commissions of $1,279. Employees will receive a ramp period of up to 2 months to adjust to commission earnings.
  • We prioritize your well-being and respect, starting with competitive pay, an uncapped commission structure, and additional perks (401k with company matching, comprehensive medical benefits, etc.). We also provide free Internet and other discounted services, tuition reimbursement, adoption assistance, paid volunteer time, childcare and eldercare resources, pet insurance, and much more.
  • Good performance deserves recognition, and at Cox, we value our people over technology. We strive to ensure you feel appreciated for your contributions. You will work alongside colleagues who understand and support you. At Cox, we foster a workplace where relationships are nurtured, and achievements are celebrated.
  • Growth opportunities abound, and you will have access to training and development to refine your skills and explore various career paths within the Cox family of businesses, potentially in sectors like cleantech, healthcare, and innovative transportation solutions.
Who You Are

Qualifications:

Minimum:
  • High school diploma/GED or up to 2 years of relevant experience.
  • Proven ability to meet established sales, retention, and customer experience goals.
  • Strong interpersonal and communication skills to effectively promote products using a consultative, solutions-oriented approach.
  • Ability to build rapport and adapt to a diverse customer demographic.
  • Capable of multitasking and prioritizing in a fast-paced, service-oriented environment.
  • Ability to remain mobile within the store for extended periods to greet customers and demonstrate products and services.
  • Proficient in computer use with a willingness to learn about communication products, services, and accessories.
  • Flexibility to work a varied schedule, including weekends, evenings, and holidays.
  • Ability to lift 25-50 pounds to assist with inventory management.
Preferred:
  • Some college coursework in sales, business, or management.
  • One year of experience in a related field (e.g., Sales, Retail Sales, Service Industry).
  • Experience in selling Wireless/Mobile products.
  • Proficiency in Spanish, both written and spoken.
Join the Cox family of businesses and make a difference today

Benefits

Employees are entitled to a minimum of sixteen hours of paid time off each month and seven paid holidays throughout the year. Additional paid time off may be available for bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination leave.

About Us

Cox Enterprises is dedicated to fostering genuine human connections, both in the workplace and in the solutions we provide to our customers. From developing advertising solutions to leveraging IoT technologies and delivering exceptional customer experiences in our retail locations and online, we are committed to creating a smarter, more connected world. Benefits of working at Cox may include health insurance (medical, dental, vision), retirement planning (401(k)), and paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on the benefits you may receive, please visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship.

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