Customer Service Retail Associate

2 weeks ago


Kansas City, Missouri, United States Great Wolf Resorts Full time

Retail Attendant - Part Time

Job Category: Retail Requisition Number: RETAI11626

Position Overview

At Great Wolf Resorts, the Retail Attendant plays a vital role in creating memorable experiences for guests by facilitating the sale of merchandise and various products. This position involves guiding customers through their purchasing journey while efficiently managing the cash register, processing transactions, handling returns, and reconciling the register at the end of the shift.

Key Responsibilities

  • Engage with guests to assist them in making informed purchasing choices.
  • Deliver exceptional customer service and actively participate in suggestive selling techniques.
  • Ensure that the retail outlet operates in accordance with established procedural guidelines.
  • Support merchandising efforts, including product display, store layout, inventory management, stocking, and pricing.
  • Handle cash transactions accurately, utilizing the point-of-sale (POS) system and preparing daily financial reports.
  • Maintain the retail environment to meet high standards of cleanliness, presentation, and service quality.
  • Provide assistance in other retail areas as required.

Basic Qualifications

  • Completion of some high school education or equivalent.
  • Willingness to adapt to varying schedules based on business needs.
  • Ability to perform basic mathematical calculations.
  • Strong customer service and communication skills, with the ability to comprehend English language manuals related to safety and operations.
  • Successful completion of a background check and drug screening.

Preferred Qualifications

  • Prior experience in a customer service role.
  • Capability to manage multiple tasks and prioritize effectively with minimal supervision.
  • Experience handling cash transactions and operating Point of Sale systems.
  • Demonstrated teamwork abilities.
  • Enthusiastic and energetic demeanor.

Physical Requirements

  • Ability to lift items weighing up to 30 lbs.
  • Capacity to sit and/or stand for extended periods.
  • Able to bend, stretch, and twist as needed.

Equal Opportunity Employer

Great Wolf Resorts is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.



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