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Customer Service Retail Specialist

2 months ago


Kansas City, Missouri, United States Worlds of Fun Full time

Retail Sales Team Member

Overview:

As a vital part of our retail team, you will deliver exceptional service to our guests while managing, showcasing, and selling products in our retail outlet.

Our mission is to create a safe and enjoyable environment that enhances the entertainment experience. Our associates are passionate about their roles, contributing to unforgettable moments for our guests daily.

Benefits Include:

  • Comprehensive Training
  • Complimentary Uniforms
  • Free Park Access (after a set number of hours worked)
  • Employee Discounts
  • Flexible Scheduling
  • Referral Incentives

Your Impact:

Engage with guests to facilitate purchases in our retail space. Provide outstanding service while interacting with guests and ensuring a positive shopping experience. Manage product displays and inventory effectively.

Showcase merchandise and promote products to guests, highlighting key features and current promotions. Utilize product knowledge to enhance the shopping experience.

Handle transactions accurately using the cash register, ensuring correct change is provided in line with company cash handling policies.

Monitor the sales area to prevent theft and ensure product security.

Serve homemade treats, ensuring a safe and hygienic environment for our guests.

Maintain cleanliness in the retail area, including display tables, fixtures, and cash wrap. Perform general cleaning tasks such as dusting, trash disposal, and floor maintenance.

Restock shelves and displays, retrieving products from storage as needed for sales and promotions.

Deliver guest service that aligns with company standards, including initiating interactions, responding to inquiries, and providing directions.

Meet attendance expectations as outlined in company policies.

Adhere to company guidelines regarding conduct, including grooming and uniform standards.

Other responsibilities may be assigned as necessary.

Qualifications:

Must be able to pass a drug screening as per company policy, unless prohibited by law.

Must be able to pass a background check if 18 years or older, which may include credit, criminal, and employment history checks, unless prohibited by law.

Availability to work evenings, weekends, and holidays as required by business needs.