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Guest Experience Specialist

2 months ago

Jackson, Wyoming, United States Hotel Terra & Teton Mountain Lodge, by Noble House Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Hotel Terra and Teton Mountain Lodge, by Noble House. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Provide personalized assistance to guests via phone, email, and in-person, ensuring their needs are met and exceeded.
  • Utilize your knowledge of our hotel's amenities, services, and surroundings to make informed recommendations and bookings.
  • Work closely with our front desk and concierge teams to ensure seamless guest experiences.
  • Stay up-to-date on hotel promotions, packages, and events to effectively communicate with guests and drive sales.
  • Maintain accurate and detailed records of guest interactions, bookings, and correspondence.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 1 year of customer service experience, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proficiency in computer software, including property management systems and Microsoft Office.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development within our company.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays, dining, and other amenities.