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Enrollment Services Advisor

2 months ago

Avondale, Arizona, United States Maricopa Community College district Full time


Student Services Specialist (Short-Term)

Job ID:
Location: Estrella Mountain Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$23.55/hourly, DOE

Grade

109

Work Schedule

Schedule is based on the operational needs of the department and EMCC.

Work Calendar

12 Months

Funding Information

This is a short-term assignment with a projected end date of with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers
Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)
Job Summary

Estrella Mountain Community College (EMCC) is seeking a Student Services Specialist (short-term). This role delivers direct in-person and electronic support services to students at the welcome center department. Responsibilities encompass dynamic line management and customer service for enrollment services, general advisement support, processing, serving as campus information, and making resource referrals to students. Participation in welcome center sponsored programs, events, and activities is also required.

EMCC is an in-person college, and this position is required to work 100% on campus.

Essential Functions

30% - Provides student and advisement customer support services to the welcome center areas including advisor email inquiries, advising phone line and voicemail inquiries, self-service stations, and support for advisor appointment scheduling, cancellations, and follow-up. Prepares and delivers presentations at events/activities that promote student success, such as new student orientations, degree information sessions, student groups/organizations, specialty population activities, graduation, and other services.

30% - Provides one-on-one and group academic advising and support services via in-person, phone, and online to facilitate student progress and completion of degree programs. Offers guidance on goal setting, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward a certificate/degree using PeopleSoft and other technology. Connects students with additional support services and resources as needed. Assists with consortium agreements, graduation applications, data entry, unofficial transcript evaluation, and other processing/requests as needed.

30% - Maintains service and process resource information and documents at the welcome centers, may be required to produce correspondence and share as needed. Communicates with other student service departments and campus stakeholders for accurate information to support student success.

10% - Attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

Associate's degree from a regionally accredited institution, and one (1) year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High school diploma/GED, and three (3) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications

A. One (1) year experience working with students in a college student service environment while adhering to federal and state requirements (e.g., lawful presence/residency determination, FERPA, etc.)

B. One (1) year experience advising students using a student success framework to support student retention

C. One (1) year providing customer service virtually and in-person in a high demand service area

D. One (1) year experience working with cohorts of students and identifying and implementing student success strategies to support persistence, retention, and completion

E. One (1) year experience maintaining multiple responsibilities and deadlines

F. Communication in Spanish (speaking and writing)

G. Bachelor's degree or higher

Special Working Conditions

Work hours are typically standard; however, weekends and evenings may be required.

May be required to view a computer monitor for a prolonged period of time.

This position is required to work 100% on campus.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.
Additional guidance can be found here.

Posting Close Date

Open until filled.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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