BDC Call Center Representative

2 weeks ago


Avondale, Arizona, United States Avondale Toyota Full time

Job Type

Full-time

Job Description

At Avondale Toyota, we strive to revolutionize the automotive industry by providing an exceptional, healthy, and world-class experience for our customers and employees through our passionate and disciplined application of our One Price, One Person philosophy.

As a BDC personnel, you will be the service department's first point of contact for guests seeking to schedule service appointments.

Your primary objective is to review guests' service history notes to set service appointments with their designated service advisor.

Key Responsibilities:

\u2022 Answer inbound phone calls
\u2022 Set appointments for the service department
\u2022 Make outbound phone calls to acquire new service appointments
\u2022 Maintain professionalism when interacting with employees and guests
\u2022 Achieve a call average of 100 calls per day (inbound, outbound, texting appointments, email appointments)
\u2022 Adapt to monthly goals set by your direct supervisor
\u2022 Set proper expectations for guests' requests
\u2022 Collaborate with your peers as a team player

Requirements:

\u2022 Must be at least 18 years old
\u2022 Must be able to pass a background check

Salary and Benefits:

\u2022 $15.00 per hour with a monthly bonus

At Avondale Toyota, we offer a competitive salary and benefits package to our employees.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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