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Service Advisor
1 month ago
bServiceAdvisorJobDescription/bbrbrAtGatewayChevroletAZ,we'relookingforaskilledServiceAdvisortojoinourteam.AsaServiceAdvisor,you'llplayacrucialroleinensuringourcustomersreceiveexceptionalserviceandsupport.brbrbKeyResponsibilities:/bbrulliSetandprepareforappointmentswithcustomerstoexpeditetheirserviceexperience./liliGreetcustomersinatimelyandfriendlymanneranddevelopcustomerloyalty./liliDeterminevehicleserviceneedsbasedonvehicleandcustomerinformationandavehiclewalk-around./liliUseaconsultativesellingprocesstoassistcustomersinplanningforon-goingrequiredmaintenanceoftheirvehicle./liliProducerepairordersforcustomerswithfulltransparencyincludingcostandtimeestimates./liliCommunicatefrequentlywithtechniciansandpartsdepartmentusingdesignatedsoftwaretoensuretimelycompletionofwork./liliContactcustomersregardinganychangesintheestimateorpromisetime,explaincostandtimerequirementsindetail,andgetproperauthorizationbeforeanyadditionalrepairsareperformed./liliFollow-upwithcustomersusingdesignatedprocessesandsoftwareastothestatusoftheirvehicle./liliCreateapositivevehicledeliveryexperienceforthecustomer./liliMeetcustomerservicestandardsbyachieving'abovezoneaverage'customersatisfaction,CSIscores./liliEstablishpersonalincomegoalsthatareconsistentwithdealershipstandardsofproductivityanddeviseastrategytomeetthosegoals./liliProvidinganexceptionalcustomerexperiencetodriveloyalty./liliSafeguarddealershipassetsandcustomerdata./liliDemonstratesuperiorproductknowledgetoeffectivelyhelpcustomerswithservicemaintenancerequirementsandwarrantyinformation./liliMaintainprofessionalpersonalappearance./liliCompleterequiredtrainingassignedbythemanufactureranddealership./liliAdheretoconsistentandreliableworkschedule./liliDemonstrateethicalbusinesspracticesandintegrityinallinteractionstoupholdtheGatewayAutomotivebrand./liliEffectivelyperformdutiesandresponsibilitiesinasafemanner./li/ulbrbRequirements:/bbrulliHighSchooldiplomaorequivalent./liliProvenabilitytoprovideanexceptionalcustomerexperience./liliAbilitytosellaminimumquotaaccordingtodealershipstandards./liliValiddriver'slicenseandacceptabledrivingrecord./liliSuccessfulcompletionofpre-employmentscreening./li/ulbrbAboutUs:/bbrGatewayChevroletAZisahigh-performancecompany,lookingforahigh-performanceServiceAdvisor.Ifyou'rehardworkingandqualityminded,thisisagreatopportunityforyou.brbrWeareanequalopportunityemployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentregardlessofrace,color,religion,age,sex,nationalorigin,disabilitystatus,genetics,protectedveteranstatus,sexualorientation,genderidentityorexpression,oranyothercharacteristicprotectedbyfederal,state,orlocallaws.
