Express Service Advisor

1 month ago


Avondale, Arizona, United States Gateway Chevrolet AZ Full time
Job Title: Express Service Advisor

Gateway Chevrolet AZ is seeking a highly skilled Express Service Advisor to join our team. As an Express Service Advisor, you will be responsible for interacting with customers to evaluate vehicle service needs, offering additional services, and writing up repair orders.

Key Responsibilities:
  • Evaluate vehicle service needs and offer additional services to customers
  • Write up repair orders with full transparency, including cost and time estimates
  • Communicate frequently with technicians and parts department to ensure timely completion of work
  • Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
  • Follow-up with customers using designated processes and software to ensure a positive vehicle delivery experience
Requirements:
  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to sell a minimum quota according to dealership standards
  • Valid driver's license and acceptable driving record
  • Successful completion of pre-employment screening
Work Schedule:
  • Day shift
  • Monday thru Saturday (1 weekday off)
  • Weekend availability
Benefits:
  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

Gateway Chevrolet AZ is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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