Store Operations Manager

7 days ago


San Francisco, California, United States Madewell (Fairtrade Line) Full time
About the Role

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Madewell (Fairtrade Line). As a key member of our management team, you will be responsible for leading our sales floor, managing payroll, and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Lead the Sales Floor: Ensure that the right people are in the right place at the right time, and manage payroll to maximize sales and customer satisfaction.
  • Denim Expertise: Develop and maintain in-depth knowledge of our denim products, including fit, style, and fabric options.
  • Customer Service: Provide exceptional customer service, including answering questions, making recommendations, and resolving issues in a timely and professional manner.
  • Team Management: Supervise and develop a team of sales associates, providing coaching, feedback, and support to ensure they have the skills and knowledge needed to succeed.
  • Store Operations: Oversee the daily operations of the store, including inventory management, visual merchandising, and loss prevention.
  • Community Engagement: Develop and implement strategies to engage with the local community, including hosting events and promoting our brand.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a retail management role, preferably in a specialty store environment.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Technical Skills: Proficient in store systems and technology, including point-of-sale and inventory management software.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Medical, dental, and vision insurance, as well as a 401(k) plan.
  • Discounts: Discounts on Madewell products and services.
  • Professional Development: Opportunities for training and development to help you grow in your career.


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