Store Operations Manager

19 hours ago


San Jose, California, United States Insomnia Cookies LLC Full time

**Job Summary**

Insomnia Cookies LLC is seeking a highly motivated and experienced Store Manager in Training to join our team. As a Store Manager in Training, you will be responsible for assisting the Store Operations Manager in the day-to-day operations of the store, including supervising and training team members, managing inventory and scheduling, and providing exceptional customer service.

**Key Responsibilities**

  • Assist the Store Operations Manager in managing the store's daily operations, including supervising and training team members.
  • Supervise and train team members on sales, customer service, and inventory management.
  • Manage inventory and scheduling to ensure efficient store operations.
  • Provide exceptional customer service and ensure that all customers receive a positive experience.
  • Assist with ordering, inventory control, and scheduling.
  • Hold team members accountable to company standards and policies.
  • Upsell and promote products to customers.

**Requirements**

  • At least 1 year of experience in a supervisory role within a retail or restaurant environment.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week.
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.

**About Us**

Insomnia Cookies LLC was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible.



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