Store Operations Director

6 days ago

San Francisco, California, United States FANDOM Full time

About FANDOM:

FANDOM is a leading entertainment company that has created iconic franchises that have become household names worldwide. Our mission is to deliver unique, engaging experiences for everyone through our integrated hardware and software products, applications, and collaborations with partners on various entertainment initiatives.

We aim to create a welcoming and inclusive environment for our employees, customers, and partners. Our company values kindness, empathy, and respect for each other.

Job Summary:

We are seeking an experienced Executive Retail Manager to lead our store operations and drive business strategies for driving store performance and consumer satisfaction. The ideal candidate will have a strong leadership background, excellent communication and interpersonal skills, and a collaborative approach.

Key Responsibilities:

  • Coordinate activities to execute on business strategies for driving store performance and consumer satisfaction.
  • Manage and execute store activities, including operations, merchandising, ecommerce content, inventory management, and store promotions/activations.
  • Identify and coordinate opportunities to increase customer interactions, improve operational efficiencies, and meet store objectives.
  • Ensure brand presentation through oversight of product merchandising, customer experience, and overall store appearance.
  • Review sales trends, inventory levels, and product merchandising to optimize sales performance.
  • Monitor and evaluate staff performance through feedback, guidance, training, and task direction.
  • Collaborate and act as a liaison with internal departments for operational execution of projects, promotions, launches, events, and overall support.
  • Support retail technology solutions through troubleshooting and quality assurance testing for all department software systems, including Point of Sale, ecommerce, and store-specific systems.
  • Ensure issues are identified, tracked, reported, and resolved in a timely manner, including root cause analysis. Define functional and enhancement needs for systems and processes.
  • May support Pop-up store activations, as applicable.
  • Ensure adherence to opening and closing procedures, inventory cycle counts, inventory control procedures, and other operational guidelines.
  • Generate data reporting and analysis of store performance and other reporting needs.
  • Manage relations and expectations with external services suppliers.
  • Stay up-to-date with retail market trends, consumer trends, customer feedback, and technology.

Requirements:

  • Five+ years of related management experience, preferably in brand flagship/high-profile store.
  • Strong leadership, judgement, and problem-solving skills.
  • Effective communication and interpersonal skills with a collaborative approach.
  • Strong operational skill set with the ability to ensure effective inventory, cash, and cost control.
  • Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards, and sales targets.
  • Strong project management experience in a complex environment with fluctuating priorities.
  • Proven ability to identify key business metrics and collaborate with cross-functional partners to develop appropriate plans to drive results.
  • Proficient in MS Office and Point-of-Sale systems; Oracle experience preferred.
  • Working knowledge of FANDOM franchise characters and IP. Video Games industry experience a plus.
  • Undergraduate degree in Business, Marketing, Merchandising, or a related field; or equivalent.

What We Offer:

This position includes a base salary range of $109,000 - $174,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

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