Store Operations Manager
2 weeks ago
We are seeking a dynamic and enthusiastic individual to oversee our store operations at Yoppi Yogurt Westfield Mall. This role requires a proactive and energetic leader who is committed to delivering exceptional service and fostering a positive work environment.
Key Responsibilities:
- Directs the daily operations of the store, ensuring compliance with company standards.
- Maintains high levels of customer satisfaction by providing outstanding service.
- Oversees the achievement of daily, weekly, and monthly operational goals.
- Facilitates the continuous improvement of the brand through effective management practices.
- Promotes a culture of honesty, kindness, and teamwork among staff.
Performance Metrics:
- Increase in Store Sales
- Management of Food Costs
- Control of Labor Costs
- Customer Feedback Ratings
- Operational Evaluations
Essential Duties:
- Supervises all aspects of shop operations to ensure efficiency.
- Delivers exceptional guest service and resolves any customer issues.
- Ensures all team members adhere to company policies and procedures.
- Coordinates training and development initiatives for sales associates.
- Maintains cleanliness and safety standards throughout the store.
- Manages equipment maintenance and schedules preventive care.
In addition, assist with online marketing and sales initiatives. Compensation will be competitive and commensurate with experience.
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