Receptionist

2 weeks ago

Scottsdale, Arizona, United States Hilton Grand Vacations Full time
HGV now provides Day One Team Member Benefits and Daily Pay*

Are you passionate about representing a brand and managing all aspects of welcoming and assisting guests? We are seeking a Receptionist to become part of our team. In this role, you will ensure that every interaction with a guest or owner is a positive and unforgettable experience while facilitating their check-in and check-out processes.

Our commitment to excellence has been recognized with several prestigious awards, including being named to Newsweek's Most Loved Workplaces list, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, and a top company by LinkedIn in Travel & Hospitality. We are also proud to be a Great Place to Work certified company.

Why Team Members Enjoy Working with Us:
  • Comprehensive medical, dental, and vision benefits from Day 1
  • Recognition Programs and Rewards
  • Daily Pay*
  • Discounted Hilton hotel rates globally
  • 401(k) plan with company match
  • 10 Paid Holidays annually plus 2 floating holidays
  • Paid Sick Days
  • Employee stock program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
Schedule Details:

We currently have openings for all shift hours. Our resort operates 24 hours a day, and the hourly wage will be based on your experience.

Key Responsibilities:
  • Enter information into the computerized reservation system to update and maintain records.
  • Access the reservation system to resolve unit availability and assist guests with reservations or changes as needed.
  • Generate invoices and collect payments due through the rental program and merchandise sales, as well as manage safety deposit boxes.
  • Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
  • Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
  • Provide information on local attractions and resort amenities.
What We Are Looking For:

Hilton Grand Vacations is a leader in the vacation ownership sector, driven by a commitment to innovation, quality, and continuous growth. Our Team Members are at the heart of our success. To excel in this role, candidates should possess the following minimum qualifications and experience:
  • Previous customer service, cash handling, and data entry experience preferred.
  • High School Graduate or Equivalent
  • Proficient in English with the ability to communicate effectively both verbally and in writing.
  • A courteous and professional demeanor is essential when dealing with upset guests and challenging situations.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business needs.
  • Ability to multitask and prioritize responsibilities to meet interpersonal targets and demands.
It would be beneficial for candidates to demonstrate the following capabilities and distinctions:
  • Previous experience in Hospitality, Front Desk, or related fields.
  • Bilingual skills
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to a collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

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