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Healthcare Business Coordinator
2 months ago
At Yale New Haven Health, we believe that every team member plays a vital role in achieving our Vision and supporting our Mission. Our core values - integrity, patient-centered care, respect, accountability, and compassion - guide our actions and interactions daily.
As part of our commitment to delivering high-quality medical services tailored to individual patient needs, we foster an environment where patients are at the forefront of their care team. All personnel contribute to a collaborative approach that enhances access to care, ensures continuity, and promotes quality improvement in patient services.
The Business Associate collaborates with the patient care team to achieve optimal outcomes in key areas such as Service Excellence, teamwork, technical proficiency, and effective problem-solving. Additional responsibilities may be assigned by management to support the safe and efficient operation of our facility. Our approach to Patient and Family Centered Care (PFCC) is demonstrated through active engagement with patients and their families, adhering to the principles of participation, dignity, respect, information sharing, and collaboration. This includes delivering exceptional service and creating a positive first impression through outstanding customer service skills for all stakeholders, including patients, families, healthcare providers, and support staff. We uphold our commitment to customer service excellence and foster a supportive work environment.
EEO/AA/Disability/Veteran
1. Service Excellence - Establishes a positive first impression by showcasing exemplary customer service skills for all stakeholders, including patients, families, healthcare providers, and support staff. Adheres to our customer service excellence pledge. ;Engages with patients, families, healthcare providers, and colleagues in a courteous, helpful, and professional manner at all times. 2. Collaboration and Teamwork - Ensures timely and effective communication of information; follows up on responses as necessary. ;Demonstrates awareness of the diverse needs and communication styles of our varied patient population. 3. Technical Expertise - Possesses proficient skills in all relevant computer applications and telecommunication systems. Maintains all medical records and documentation related to patient care while adhering to strict confidentiality in accordance with HIPAA regulations. ;Receives, processes, files, and maintains all patient medical records and related documents, ensuring confidentiality at all times. 4. Positive Impact on Practice/Problem Solving - Exhibits behaviors that foster a positive work environment. Proposes reasonable solutions to address challenges. ;Ensures that the environment is always compliant with regulatory standards, maintaining a clean and comfortable space for patients, families, and colleagues. Qualifications
EDUCATION
High school diploma or equivalent; coursework in secretarial studies is preferred.
EXPERIENCE
At least 6 months of work experience, preferably in a healthcare environment.
LICENSURE
N/A
SPECIAL SKILLS
Strong communication, interpersonal, and organizational skills with the ability to multitask and manage time effectively. Proficient in reading computer screens, forms, and other documents, and following both written and verbal instructions. Capable of writing clearly and legibly. Demonstrated competency with computer systems and keyboarding skills. Ability to thrive in a fast-paced, dynamic environment and respond to unpredictable situations with sound judgment and excellent customer relations skills. Maintains composure in stressful situations and demonstrates a caring, positive attitude towards patients and families.
PHYSICAL DEMAND
Ability to lift a minimum of 40 pounds. Consistent use of proper body mechanics. The role involves prolonged sitting, standing, and walking throughout the department or facility as required.
Additional InformationHOURS: Days with rotating weekends and holidays
YNHHS Requisition ID127385
