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Customer Service Coordinator

2 months ago

Toledo, Ohio, United States Ryder System Full time
About Ryder

Ryder is a leading transportation and logistics company that has been in the industry since 1933. We pride ourselves on having a dynamic team that is equipped to succeed and empowered to develop their careers.

Job Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. This role requires proven industry knowledge, skills, and resources to develop operations and fleet maintenance background.

Key Responsibilities
  • Improve customer satisfaction by providing timely and effective communication and scheduling.
  • Manage inventory and ordering to ensure efficient operations.
  • Coordinate repair follow-up and maintenance file management to ensure compliance and accuracy.
  • Contribute to cost containment through effective inventory planning and warranty management.
  • Enhance branch productivity through effective work scheduling and planning.
Requirements
  • High school diploma or equivalent required.
  • One year or more customer service or comparable experience with issue resolution required.
What We Offer

Ryder offers a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options. We also offer paid time off for vacation, illness, bereavement, family, and parental leave, as well as a tax-advantaged 401(k) retirement savings plan.

Ryder is an equal opportunity employer and a drug-free workplace. We are committed to diversity and inclusion in the workplace.