Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a skilled and empathetic Customer Service Representative to join our dynamic team at T-Mychals Darrington Agency, LLC. As the first point of contact, you will assist clients with inquiries, address concerns, handle policy change requests, and ensure their experience with our agency is exceptional.
Key Responsibilities:
* Cultivate client relationships by delivering personalized, professional customer service
* Assist customers with product inquiries, recommend additional services, and follow up to ensure customer satisfaction
* Process account and policy updates
* Guide customers through claims, ensuring they connect with the right department and follow up on their needs
* Schedule appointments with existing or prospective customers
Requirements:
* Active Ohio Property, Casualty, & Life License required
* Valid U.S. driver's license required
* High school diploma or previous customer service experience, preferably in the insurance industry
* Excellent communication and customer service skills
* Ability to handle challenging situations with empathy and professionalism
* Proficiency in PC software applications (Microsoft Office Suite, Internet Explorer, Excel)
Benefits:
* Hourly Base Salary Based on Experience
* Paid Time Off (PTO)
* Career Growth Opportunities
* Evenings Off
* Mon-Fri Schedule
* Hands on Training
* Weekly, Monthly, Annual Bonuses
* Life Insurance
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