Customer Service

13 hours ago


Toledo, Ohio, United States MORNSUN INTERNATIONAL CO LTD Full time
Job Overview

Mornsun International Co Ltd is seeking a skilled Customer Service & Operations Coordinator to join our team. As a key member of our sales and business development team, you will play a crucial role in coordinating freight forwarding sales bookings and supply chain operations management.

Key Responsibilities:

  • Build and maintain strong relationships with key customers, addressing their concerns and ensuring their satisfaction.
  • Assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
  • Manage file creation and all services associated with freight forwarding and logistics.
  • Assist with account start-up and liaise with sales executives to ensure required documentation is provided.
  • Monitor and audit files weekly for compliance with estimate input, profit margin setting, and timely invoicing.
  • Provide clients with complete flight and sailing details to ensure proper information flow.
  • Liaise with airlines and ocean lines to procure the best possible solutions for the execution of transportation files.
  • Network with operations colleagues to ensure proper support is given in case of workflow overload.

Requirements:

  • At least 1 year of relevant and recent experience in freight forwarding operations and customer service.
  • Freight forwarding experience is preferred.
  • Solid and demonstrated working knowledge of the freight forwarding industry.
  • Ability to prioritize multiple tasks to meet various deadlines.
  • Intermediate computer skills with proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
  • Strong analytical skills, including the ability to analyze numbers and attention to detail.
  • Effective verbal, written, and interpersonal skills.

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