Customer Service
13 hours ago
Mornsun International Co Ltd is seeking a skilled Customer Service & Operations Coordinator to join our team. As a key member of our sales and business development team, you will play a crucial role in coordinating freight forwarding sales bookings and supply chain operations management.
Key Responsibilities:
- Build and maintain strong relationships with key customers, addressing their concerns and ensuring their satisfaction.
- Assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up and liaise with sales executives to ensure required documentation is provided.
- Monitor and audit files weekly for compliance with estimate input, profit margin setting, and timely invoicing.
- Provide clients with complete flight and sailing details to ensure proper information flow.
- Liaise with airlines and ocean lines to procure the best possible solutions for the execution of transportation files.
- Network with operations colleagues to ensure proper support is given in case of workflow overload.
Requirements:
- At least 1 year of relevant and recent experience in freight forwarding operations and customer service.
- Freight forwarding experience is preferred.
- Solid and demonstrated working knowledge of the freight forwarding industry.
- Ability to prioritize multiple tasks to meet various deadlines.
- Intermediate computer skills with proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
- Strong analytical skills, including the ability to analyze numbers and attention to detail.
- Effective verbal, written, and interpersonal skills.
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