Senior Executive of Hospitality Operations

2 weeks ago


Provo, Utah, United States Lodging Dynamics Full time
Job Overview

Lodging Dynamics is a distinguished operator of premium-brand hotels, recognized nationally for excellence in service and management. Our organization prides itself on fostering a culture that prioritizes people and offers a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.


POSITION SUMMARY

The Chief Operating Officer (COO) plays a pivotal role in managing the daily functions of the organization. This executive collaborates closely with the CEO and the leadership team to establish and drive the strategic vision, operational effectiveness, and financial success of the company. Utilizing business metrics and analytics, the COO formulates strategies to enhance performance across our portfolio of hotels. This position demands a proactive leader with extensive experience in operational management, strategic planning, and team leadership.

KEY RESPONSIBILITIES
  • Partner with the CEO to define and implement the organizational vision and operational strategy.
  • Serve as a trusted advisor to the President & CEO and senior leadership, providing insights and recommendations on operational matters.
  • Translate strategic goals into actionable plans, fostering organization-wide performance management.
  • Evaluate and enhance the efficiency of operational processes.
  • Design and execute business strategies and operational plans.
  • Collaborate with the executive team to shape and implement both long-term and short-term strategic objectives.
  • Oversee operational productivity and cultivate an inclusive workplace culture.
  • Ensure adherence to regulatory standards and implement necessary compliance measures.
  • Manage the daily activities of executive teams.
  • Enhance operational capabilities to maximize customer satisfaction and drive marketing efforts.
  • Analyze internal processes to identify areas for improvement.
  • Safeguard company assets through effective operational strategies.
  • Align business strategies with the company’s objectives in collaboration with the CEO.
  • Manage capital investments and operational budgets to meet growth and profitability targets.
  • Empower teams with the necessary resources to achieve operational goals.
  • Oversee financial performance, including budgeting and forecasting.
  • Foster a positive work environment and develop strategies for talent retention and development.
  • Establish key performance indicators (KPIs) to monitor operational success.
  • Regularly review performance data to inform decision-making.
  • Identify and mitigate operational risks to ensure business continuity.
  • Build and maintain relationships with stakeholders, including customers and partners.
  • Represent the organization at industry events and conferences.
  • Complete all required training and compliance courses.
  • Adhere to company policies and procedures.
  • Perform additional duties as assigned.
EDUCATION & EXPERIENCE
  • Bachelor's degree in a relevant field from an accredited institution.
  • At least ten (10) years of executive leadership experience in the hospitality sector.
  • A minimum of ten (10) years in hospitality operations, with progressive responsibility.
  • Five (5) years of senior leadership experience in full-service or luxury hotel brands.
  • Demonstrated success as a regional leader with experience across multiple properties and brands.
SUPERVISORY ROLE

This position primarily focuses on achieving organizational objectives through the leadership of subordinate staff. Responsibilities include analyzing problems, ensuring compliance, and establishing departmental goals. The COO will manage human, financial, and physical resources while fostering a cooperative work environment.

SKILLS & COMPETENCIES
  • Strong strategic thinking and analytical skills.
  • Proven ability to build relationships and develop high-performing teams.
  • Excellent communication and interpersonal skills.
  • Strong financial management and budgeting capabilities.
  • Ability to adapt to changing conditions and manage multiple priorities.
  • Proficient in data analysis and performance metrics.
TRAVEL REQUIREMENTS

Travel may vary based on business needs, ranging from 25% to 75% of the time.


Lodging Dynamics is an equal opportunity employer committed to diversity and inclusion in the workplace.



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