Customer Service Representative
6 days ago
About Tapestry
Tapestry is a global house of brands that is committed to innovation and inclusivity. Our portfolio includes Coach, a leading design house of modern luxury accessories and lifestyle collections.
Job Summary
We are seeking a Sales Associate II to join our team at Coach. As a Sales Associate II, you will be responsible for providing exceptional customer service and driving sales growth.
Key Responsibilities
- Customer Service: Provide excellent customer service to internal and external customers, ensuring that their needs are met and exceeded.
- Sales Growth: Drive sales growth by identifying and pursuing sales opportunities, and providing product knowledge to customers.
- Team Collaboration: Collaborate with the sales team to achieve sales goals and objectives.
- Product Knowledge: Stay up-to-date on product knowledge and provide expert advice to customers.
Competencies
- Courage: Demonstrate courage in providing feedback and taking action to improve customer satisfaction.
- Creativity: Think creatively to identify sales opportunities and provide innovative solutions to customers.
- Customer Focus: Prioritize customer needs and provide exceptional service to drive customer loyalty.
- Dealing with Ambiguity: Effectively cope with change and ambiguity in a fast-paced retail environment.
- Drive for Results: Drive sales growth and achieve sales goals and objectives.
- Interpersonal Savvy: Build strong relationships with customers and colleagues to drive sales growth.
- Learning on the Fly: Stay up-to-date on product knowledge and sales techniques to provide expert advice to customers.
Requirements
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of sales experience in a retail environment.
- Skills: Excellent customer service skills, product knowledge, and sales techniques.
What We Offer
- Competitive Pay: $15.00 - $17.75 per hour.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Opportunities for career growth and development within the company.
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