Automotive Service Consultant

4 days ago


White Marsh, Maryland, United States CrystalView LLC Full time
Job Summary

CrystalView LLC is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring that all customer requirements are met, while providing excellent customer service and building strong, long-lasting relationships.

Key Responsibilities
  • Customer Interaction: Interact with customers to understand their vehicle problems and explain the repair or maintenance process in a clear and concise manner.
  • Cost Estimation: Develop accurate and detailed cost estimates for automotive repairs or maintenance, taking into account the customer's needs and preferences.
  • Service Recommendations: Advise customers on necessary and suggested services, providing options and recommendations to meet their vehicle's needs.
  • Coordination: Coordinate with automotive technicians to ensure timely completion of work, while keeping customers informed about the progress of the repairs or maintenance.
  • Vehicle Inspection: Inspect vehicles to identify problems, using automated diagnostic equipment or physical inspection, and provide recommendations for repairs or maintenance.
  • Communication: Keep customers informed about the progress of the repairs or maintenance, and any changes in the schedule, ensuring that they understand the work that was done and the charges involved.
  • Relationship Building: Build and maintain strong, long-lasting relationships with customers, ensuring their satisfaction and loyalty to CrystalView LLC.
  • Administrative Tasks: Manage administrative tasks such as paperwork and records related to the service provided, ensuring accuracy and efficiency.
  • Part Procurement: Order necessary parts and supplies to perform the repairs, ensuring timely delivery and availability.
  • Follow-up: Follow up with customers to ensure satisfaction and generate leads for future business, while maintaining a high level of customer service and satisfaction.


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