Resettlement Programs Manager

4 weeks ago


Wilmington, North Carolina, United States Church World Service Full time
About Church World Service

Imagine making a difference in the lives of refugees and asylum seekers every day. At Church World Service, our team is dedicated to providing essential services to help individuals and families rebuild their lives. Whether you're working in our U.S.-based offices or implementing programs in countries around the world, you'll have the opportunity to work towards a world where everyone has food, a voice, and a safe place to call home.

Purpose

The Resettlement Programs Supervisor plays a critical role in our organization, overseeing the initial resettlement services for refugees and asylum seekers. This includes supervising a team of case managers and employment specialists, ensuring quality control, and collaborating with local partners to provide timely and effective services.

Responsibilities
  • Welcome and orient refugees to their new community, providing core resettlement services and ongoing case management.
  • Hire, onboard, train, and supervise case management and employment staff.
  • Oversee the provision of cultural orientation and ensure clients are connected to in-house support and external service providers.
  • Develop and maintain relationships with local resettlement partners, including Departments of Social Services, public school systems, employers, health departments, and healthcare providers.
  • Support case management and employment staff to remove refugee barriers to employment and promote family self-sufficiency.
  • Ensure compliance with R&P, MG, UHP, and PC contract requirements through regular case file review and training.
  • Stay up-to-date on program changes and coordinate regular trainings for staff.
  • Partner with volunteer specialists to organize volunteer assistance and ensure volunteer availability and suitability.
  • Advocate on behalf of refugees and refugee-serving voluntary agencies.
  • Represent the program at meetings and speaking engagements relevant to the position.
Qualifications
  • Minimum 2 years' experience in refugee resettlement required.
  • At least 2 years' experience mentoring and training staff is required.
  • Familiarity with local services available in Wilmington, NC preferred but not required.
Skills
  • Fluency in a refugee language preferred but not required.
  • Ability to work in a multi-cultural environment required.
  • Excellent leadership skills and strong written and verbal communication skills required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.
  • Computer literate, with strong proficiency in MS Office (Excel, Word, and Access) and internet applications required.
Benefits

CWS offers a competitive benefits package, including:

  • 403(b) Retirement Plan
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
  • 14 Official Holidays
  • 12 Sick Days Off (Accrued monthly)
  • Life Insurance and AD&D
  • Long Term and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits


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