Front Desk Associate

3 days ago

Madison, Wisconsin, United States Rosecrance Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Rosecrance Connections Counseling in Madison, WI. As a key member of our office support team, you will be responsible for maintaining a well-organized office environment, providing exceptional customer service, and assisting with various administrative tasks.

Key Responsibilities
  • Provide exceptional customer service to clients, visitors, and family members
  • Answer and direct phone calls, greet clients, and collect payments
  • Maintain scheduling logs, including referral and intake schedules
  • Conduct financial interviews with clients, update and register clients in the database
  • Review documents for completeness and scan them into the Electronic Health Record (EHR)
  • Internal and external distribution of mail
  • Input data and prepare reports as assigned
  • Review clinical data and communicate discrepancies with supervisors
  • Assist the office support team as needed
Requirements
  • High school diploma or equivalent
  • Strong customer service skills and customer service orientation
  • Phone and/or switchboard experience
  • General understanding of mental health
  • Organization and multi-tasking abilities
  • Ability to communicate effectively and efficiently
  • Must be able to work independently and with a team
  • General knowledge of Microsoft Office, including Word, Excel, and Outlook
  • Keyboarding and ten-key experience, minimum 35 wpm typing
About Us

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Work Environment

This is an onsite position, working 4-hour shifts, Monday through Friday, from 4:00 pm to 8:30 pm. We are committed to upholding a drug-free environment and prioritize the safety and well-being of both our employees and those under our care.

We are an equal opportunity employer and value diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status.

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