Administrative Support Specialist
2 weeks ago
Office Receptionist and Administrative Support
About the Role
Workforce Solutions for Tarrant Co. is seeking a dedicated Office Receptionist/Administrative Support Specialist to manage essential organizational functions and enhance internal communication. This position is crucial for handling phone inquiries, coordinating schedules, maintaining databases, and executing various clerical tasks.
Key Responsibilities:
- Process documentation for new clients in accordance with established protocols.
- Address incoming questions from prospective clients through phone and email communications.
- Collect necessary details for client admissions.
- Work collaboratively with team members to resolve issues and improve service delivery.
- Uphold HIPAA regulations and ensure client confidentiality is respected.
- Proficiently operate office machinery, including telephones, computers, copiers, and fax devices.
- Exhibit strong communication abilities, demonstrating active listening and clear articulation.
- Familiarity with software applications such as Microsoft Word, Excel, PowerPoint, and Outlook.
- Provide outstanding customer service and approach distressed clients with compassion.
- Maintain composure in high-pressure situations, making informed decisions based on possible outcomes.
- Adapt to varying workloads and collaborate effectively within a team setting.
- Possess experience in data entry and administrative functions.
- Employment Type: Full-time
- Salary Range: $11.00 to $12.00 per hour
- Required Experience: Minimum of 1 year in administrative roles
- Benefits Offered: Health insurance, 401(k), Paid time off
- Work Schedule: Monday to Friday, 8AM to 5PM
- Education: High school diploma or equivalent (Preferred)
- Desired Experience: 2 years in customer service, 2 years in computer skills, 2 years in home health
- Language Proficiency: Spanish (Preferred)
- On-site position (not remote)
- Standard work hours: 8-hour shifts, Day shifts, Monday to Friday (No weekends)
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