Service Operations Manager
2 days ago
As a key member of our team, you will be responsible for managing a truck-based service business, growing the labor and material business, and delivering customer satisfaction plans. This includes revenue, gross margin, and service asset management.
Key Responsibilities:
- Deploy and maintain standardized tools, systems, and support for assigned Service Teams.
- Manage resources to maximize customer satisfaction and improve productivity and profitability.
- Ensure overall operational excellence and service growth.
What We Offer:
- Paid vacation/holidays/sick time & 15 days of vacation first year.
- Comprehensive benefits package including 401K, medical, dental, vision care, and more - available day one.
- Extensive product and on-the-job/cross-training opportunities with outstanding resources.
- Dedication to safety through our Zero Harm policy.
Requirements:
- Bachelor's degree in engineering or business or equivalent work experience.
- Eight to ten or more years of progressively more responsible operations management experience in the Service Industry, including five or more years of direct management experience.
- Previous sales and/or Account Management experience desired, as well as industry networking.
- Able to travel up to 50% of time.
Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
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