HVAC Service Manager

23 hours ago

Moline, Illinois, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to lead our truck-based service business. As a key member of our team, you will be responsible for managing a team of service professionals, growing the labor and material business, and delivering customer satisfaction plans.

Key Responsibilities
  • Lead the execution efforts of the Service truck-based business, ensuring consistency of delivery systems across the territory.
  • Manage the branch service truck-based execution business and financial plans, driving profitable growth through effective management of assigned assets.
  • Develop strategic operating plans for the assigned Service Business, aligning with SSA goals and visions, and participating in strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.
  • Identify, secure, and retain service customers by actively networking with community business, governmental, and professional leadership, establishing relationships that enhance the local reputation of Johnson Controls and the branch.
  • Build an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
  • Audit the effectiveness of service operations, making changes to improve performance, and ensuring that contractual obligations are completed and customer satisfaction is achieved.
  • Drive operational review meetings, reviewing proposals and estimates for accuracy, and coach on appropriate levels of operating and overhead expenses incurred in service operations.
  • Manage the assignment of customer accounts between service operations and the salesforce, analyzing operations processes and providing recommendations for improvements.
  • Recruit, hire, and retain Service support operational staff, preparing and delivering clear performance expectations, performance reviews, and development plans for direct reports.
Requirements
  • Bachelor's degree in engineering or business or equivalent work experience.
  • Eight to ten or more years of progressively more responsible operations management experience in the Service Industry, including five or more years of direct management experience.
  • Previous sales and/or Account Management experience desired, as well as industry networking.
  • High-level competence in written and verbal communication, strong presentation skills, and proficiency in speaking to large audiences.
  • Able to lead and direct diverse teams, and travel up to 50% of the time.
About Johnson Controls

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent, and vehicles more efficient. We are passionate about improving the way the world lives, works, and plays.

The future requires bold ideas, an entrepreneurial mindset, and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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