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Truck-Based Service Business Manager

2 months ago

Moline, Illinois, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to lead our truck-based service business. As a key member of our team, you will be responsible for managing a team of service professionals, growing the labor and material business, and delivering customer satisfaction plans.

Key Responsibilities
  • Service Business Management
    • Lead the execution efforts of the Service truck-based business
    • Ensure consistency of delivery systems across the territory
    • Manage the branch service truck-based execution business and financial plans
  • Operational Excellence
    • Drive profitable growth through effective management of assigned assets (people, financial and material)
    • Manage assigned assets in a manner that meets or exceeds profitability goals
  • Strategic Planning
    • Develop strategic operating plans for the assigned Service Business that aligns with SSA goals and visions
    • Participate on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts
  • Team Management
    • Build an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
    • Recommends and supports staffing requirements for the assigned Service business
  • Communication and Collaboration
    • Serves as a communication channel to share the best practice strategies and results that will enable growth
    • Drives operational review meetings, reviewing proposals and estimates for accuracy
Requirements
  • Bachelor's degree in engineering or business or equivalent work experience
  • Eight to ten or more years of progressively more responsible operations management experience in the Service Industry including five or more years of direct management experience
  • Previous sales and/or Account Management experience desired as well as industry networking
  • High-level competence in written and verbal communication
  • Strong presentation skills and proficiency in speaking to large audiences
  • Able to lead and direct diverse teams
  • Able to travel up to 50% of time